5/18 Update

Beginning Wednesday 5/20/2020, ReStore San Jose will be open Wednesday through Sunday, 9:00am to 5:00pm.

Our Oakland and Concord locations are also now open with limited schedules. Please see below for their store hours and the safety precautions we are requesting all customers and donors follow at our stores.

All locations are now open for drop-off donations. Please see our Donation Criteria page for new acceptability criteria. ReStore has not yet resumed donation pick-ups. To be notified when pick-ups resume, please email us at ReStore@HabitatEBSV.org.

ReStore Oakland
Open: Wednesday – Saturday 9:00am – 5:00pm
Donation Drop-Off Hours: Wednesday – Saturday 9:00am – 4:00pm
ReStore San Jose
Open: Wednesday – Sunday 9:00am – 5:00pm
Donation Drop-Off Hours: Wednesday – Sunday 9:00am – 4:00pm
ReStore Concord
Open: Wednesday – Friday 10:00am – 6:00pm
Open: Saturday – Sunday 9:00am – 5:00pm
Donation Drop-Off Hours: Wednesday – Friday 10:00am – 5:00pm
Donation Drop-Off Hours: Saturday – Sunday 9:00am – 4:00pm

5/6/2020 Update

Beginning 5/7/2020, ReStore Concord will be open Wednesday through Sunday, 10:00am to 6:00pm. We request that all shoppers and donors follow our Safety Precautions listed below, so that we can continue to serve our community, while keeping our customers and staff safe.

ReStore Oakland is now open Wednesday through Saturday 9:00am to 5:00pm.

ReStore San Jose is open for online order pickups by appointment only. To browse inventory and make an appointment, please visit us on Craigslist.

  • All customers and staff are required to wear face coverings while inside ReStore.
  • Do not enter if you are currently experiencing or have recently experienced flu-like symptoms including fever, cough, and shortness of breath.
  • Only 15 customers inside at a time at ReStore Oakland.
  • Only 10 customers inside at a time at ReStore San Jose.
  • Only 10 customers inside at a time at ReStore Concord.
  • All customers must adhere to physical distancing of at least six feet.
  • Please refrain from sitting on the furniture.
  • Please use the hand sanitizer provided at stations throughout the store.
  • Credit and debit only – no cash payments accepted.
  • All loading and unloading of purchases and donations will be self-service.
  • All returns are temporarily suspended.

ReStore Oakland and ReStore Concord are now accepting drop-off donations. In addition to our usual donation criteria, ReStore must temporarily decline used items made with cloth or fabric.

  • NO USED CLOTH OR FABRIC couches, loveseats, futons, sleeper sofas, chairs, ottomans, household items, home décor, curtains, cushions, bed frames, office chairs, patio umbrellas, carpet rolls, carpet padding or carpet squares.

Drop Off Donation Schedule

ReStore Oakland: Wednesday – Saturday 9:00am – 4:00pm

ReStore Concord: Wednesday – Sunday 10:00am – 5:00pm

4/15/2020 Update

At the Habitat for Humanity ReStore, our priority is the health and safety of our customers, donors, volunteers, and staff. In response to COVID-19, our team will continue to adhere to the recommendations of the CDC and local authorities to ensure we are protecting our community while providing services that have been deemed essential.

Although a shelter-in-place order is currently shuttering many local businesses, essential services are called upon to continue operations. This includes hardware stores, waste removal, and the construction of affordable housing. This is why ReStore has made the decision to re-open on a limited basis, with heightened precautions to protect our staff and community. ReStore offers hardware and building materials critical for urgent home repairs, as well as a sustainable waste removal option for residents. ReStore also provides vital funding for Habitat for Humanity, which builds affordable housing.

ReStore Oakland – Open with limited schedule

Beginning Wednesday, April 15, ReStore Oakland will be open

Wednesday – Saturday

9:00am – 5:00pm.

We request that all shoppers and donors follow our Safety Precautions listed below, so that we can continue to serve our community, while keeping our customers and staff safe.

ReStore San Jose – Appointment Only

Beginning Wednesday, April 15, ReStore San Jose will be open for online order pickups by appointment only. To browse inventory and make an appointment, please visit us on Craigslist.

ReStore Concord – Closed until further notice

Safety Precautions

ReStore requests your cooperation in maintaining a safe and healthy environment. If you visit ReStore Oakland or ReStore San Jose, please be aware of our safety protocols.

  • All customers and staff are required to wear face coverings while inside ReStore.
  • Do not enter if you are currently experiencing or have recently experienced flu-like symptoms including fever, cough, and shortness of breath.
  • Only 15 customers inside at a time at ReStore Oakland.
  • Only 10 customers inside at a time at ReStore San Jose.
  • All customers must adhere to physical distancing of at least six feet.
  • Please refrain from sitting on the furniture.
  • Please use the hand sanitizer provided at stations throughout the store.
  • Credit and debit only – no cash payments accepted.
  • All loading and unloading of purchases and donations will be self-service.
  • All returns are temporarily suspended.

Donations Policy

Beginning Wednesday, April 15, ReStore Oakland will resume drop-off donations in a limited capacity. Please see the items we are temporarily unable to accept in the list below. Please note that donations are accepted or declined at the discretion of ReStore staff.

Donation Drop-Off Schedule (ReStore Oakland Only)

Wednesday – Saturday

9:00am – 4:00pm

In addition to our usual donation criteria, ReStore must temporarily decline used items made with cloth or fabric.

  • NO USED CLOTH OR FABRIC couches, loveseats, futons, sleeper sofas, chairs, ottomans, household items, home décor, curtains, cushions, bed frames, office chairs, patio umbrellas, carpet rolls, carpet padding or carpet squares.

Purchase Pickup Policy

All items purchased prior to our temporary closure will be available for pickup if they were purchased at ReStore San Jose or ReStore Oakland. There will be no time limit during the Shelter in Place mandate for purchased item pickups.

Once Shelter in Place has been lifted and ReStore reopens at full capacity, our staff will notify all those who have purchased items. Starting at that date, there will be a seven-day pickup window, after which items will become available to other shoppers.

Fivestars Policy

Fivestars rewards that were awarded during the temporary closure of our stores and have since expired cannot be redeemed, due to software limitations. However, ReStore will provide a reward of equal value to all Fivestars members upon the full re-opening of our stores.

Customers can also sign up for Fivestars online at the links below:

ReStore Oakland

ReStore San Jose

ReStore Concord

Thank you for your patience and understanding during this crisis. We greatly appreciate the support we have received during these temporary closures. Future updates will be posted to this page.


3/16/2020 Update

In accordance with the “shelter in place” order for six Bay Area counties, our three ReStores in Oakland, San Jose, and Concord will be closed until further notice. Future updates will be posted here and on our Facebook page.


3/13/2020 Update

A MESSAGE FROM PRESIDENT & CEO, JANICE JENSEN, ON COVID-19

Dear ReStore family,

Our work at Habitat for Humanity is about community. We bring people together to build a world where everyone has a decent place to live.

In the face of growing concerns over the novel coronavirus (COVID-19), we want to ensure – first and foremost – the health and safety of this community while continuing to work toward our mission.

As this situation evolves, we are closely monitoring advice from the Centers for Disease Control and Prevention and local agencies. We will continually update this message with any new information about actions and recommendations, including postponement of events and volunteerism if warranted.

Currently, all our volunteer sites and ReStores are open, and ReStore is still accepting Pick-Up and Drop-Off donations. However, to protect the health of our volunteers, clients, and staff, we are taking the following measures and recommending the following precautions:

  • Per CDC recommendations, anyone who is exhibiting cold, flu, fever, or respiratory illness symptoms is asked to refrain from joining a Habitat event or build or visiting a Habitat ReStore or office until you are free of such symptoms for at least 24-48 hours without the use of medication.
  • Similarly, anyone who has potentially been exposed to the virus through travel to one of the areas designated by the CDC as level 3 or on a cruise ship, is also asked to refrain from joining a Habitat event or build or visiting a Habitat ReStore or office. Additionally, please refrain if a member of your household or close contact has potentially been exposed.
  • If you belong to a higher-risk group, we recommend that you refrain from volunteering until the virus has been well contained. Higher-risk populations include older adults and those with serious chronic medical conditions like heart disease, diabetes, and lung disease.
  • Our ReStore and Habitat staff members are following these same health and safety protocols.
  • Please let us know if you decide not to volunteer as previously planned, so that we can adjust accordingly. When you are feeling well, please reschedule your volunteer day – we’d love to have you out with us when you are feeling your best.
  • We are observing heightened cleaning and sanitization practices in all volunteer venues, and at our ReStores. We are ensuring easy access to handwashing stations, and we encourage volunteers to bring their own alcohol-based hand sanitizers.
  • We are limiting gatherings and reducing volunteer numbers to allow for social distancing at all volunteer venues. When volunteering, maintain appropriate distance from others.
  • Handwashing is your best protection! Wash your hands frequently for at least 20 seconds with soap and water, especially upon arrival at site, after using the restroom, before and after eating, after blowing your nose or coughing or sneezing, and before leaving site.
  • If you do need to cough or sneeze, turn away from others, and cough or sneeze into your elbow or a tissue. Dispose of any tissues and wash your hands afterward.
  • Avoid touching your eyes, nose, mouth, or face.

We know that many are feeling concerned about this virus, and your health and safety are our top priority. We will continue to follow the best available advice, and to listen to our community, as the situation progresses. Please know that the above protocols may change as we receive more information about the situation.  In the meantime, we thank you for helping us keep our community healthy today, so that we can keep building a stronger tomorrow.  

If you have questions regarding volunteering, shopping or donating to the ReStore, or visiting our Oakland or Milpitas office, please refer to our Contact Us page to find a staff member who can help you.

Yours in partnership, 

Janice Jensen

Janice Jensen 
President & CEO, Habitat for Humanity East Bay/Silicon Valley

15 comments on “ReStore Response to COVID-19”

  1. 1
    Angela Washington on March 16, 2020

    Hello. I just wanna make sure some items that I paid for will be available for pick up at a later date. Wow that date may not be known at this time I’m still just checking in to see what the process is in place for items that have been paid for and are scheduled to be picked up within seven days. Please advise. Thank you

  2. 2
    ReStore on March 17, 2020

    Hi Angela,

    Great question. The items you paid for will still be available for pickup at a later date. All days ReStore is closed will not count against our pick-up deadline.

    Please stay tuned to our post and Facebook page, as that is where we will share re-open dates as soon as they are confirmed.

    Thank you for shopping with ReStore and please stay safe.

  3. 3
    Amy R on March 19, 2020

    I called your store and they said I could schedule a pick up second week in April but it won’t let me select a date to move forward to next step to have my photos reviewed

  4. 4
    ReStore on March 20, 2020

    Hi Amy,

    We will bring this up with our donations logistics team and reply back with an update soon.

  5. 5
    ReStore on March 20, 2020

    Hi Amy,

    In accordance with the “shelter in place” mandate, and uncertainty surrounding our capacity to reopen our stores, we have blocked off pick-up scheduling until after May 3rd. You should be able to schedule for any date after May 3rd, and if operations resume prior to that day, we will reach out to you by email or phone to provide the opportunity to reschedule for an earlier date.

    We apologize for the inconvenience and appreciate your generosity and support for our cause.

  6. 6
    Jeanette on April 2, 2020

    When you reopen please phone us as we would like to donate and make purchases.

  7. 7
    ReStore on April 2, 2020

    Hi Jeanette,

    Thanks for asking and for supporting ReStore. If you would like to be notified when we reopen and restart donations operations, please email ReStore@HabitatEBSV.org with your name, phone number, and a quick message requesting a call when we reopen.

  8. 8
    Alyssa on April 28, 2020

    Hello. I wanted to inquire about donating a pool table. Is this something that your facility in Oakland would accept? Thank you for your time.

  9. 9
    ReStore on April 28, 2020

    Hi Alyssa,

    Thanks for asking and for thinking of ReStore for your donation. Unfortunately, since pool tables are made with fabric we would not be able to properly sanitize the item before resale. We appreciate your generosity, but at this time we won’t be able to accept your donation.

    Best,
    Aidan
    ReStore Marketing Team

  10. 10
    Tina Morgado on May 2, 2020

    Hello,
    Why is the Oakland store open for shopping but with “limited days & hours” but the San Jose store is shopping “by appointment only”?

  11. 11
    ReStore on May 4, 2020

    The differences in availability are due to unique circumstances we are facing in operating during COVID-19. Our top priority is the health and safety of our customers, donors, volunteers, and staff.

    Some of our staff members are in higher risk groups for COVID-19 complications and have therefore chosen not to work in public-facing roles at this time. Due to subsequent staff limitation and the additional staff needed to maintain safety protocols, we have chosen to open in a more limited capacity – by appointment only in San Jose. We plan to open ReStore San Jose with set days and hours, similar to ReStore Oakland’s operation, as soon as we are able to.

  12. 12
    Linda on May 8, 2020

    Hello, are you able to accept mattresses for recycling during this time? Thank you.

  13. 13
    ReStore on May 11, 2020

    Hi Linda,

    Yes! ReStore Oakland is accepting mattresses for recycling between 9am and 4pm. Thanks for asking!

    Best,
    Aidan
    ReStore Marketing

  14. 14
    David on May 18, 2020

    I’m planning to move on Weds 6/3 and would like to recycle a mattress. Do I need to make an appointment? Is there a fee?

  15. 15
    ReStore on May 18, 2020

    Hi David,

    It is free to recycle your mattress at ReStore Oakland, and you do not need an appointment. Appointments are only for businesses looking to donate 5 or more mattresses.
    Thanks for recycling with ReStore and good luck with your move!

    Best,
    Aidan
    ReStore Marketing

Leave a Reply

Your email address will not be published.