CAREER OPPORTUNITIES

CAREER OPPORTUNITIES

CAREERS

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ReStore Marketing Specialist, Oakland or Remote

Date: July 2021
Department: Development & Communication Dept.
Reports to: Director of Marketing & Communication
Classification: Full Time, Exempt

The ReStore Marketing Specialist is a full-time, exempt position, responsible for implementing, maintaining, and communicating all marketing programs for the three ReStore locations operated by Habitat East Bay/Silicon Valley, and for increasing foot traffic and sales measurably at the stores.

The Habitat for Humanity ReStore, with locations in Oakland, Concord, and San Jose are a nonprofit home improvement stores and donation center that sell new and gently used furniture, home accessories, building materials, and appliances to the public at a fraction of the retail price. Each ReStore is proudly owned and operated by local Habitat for Humanity affiliates, and proceeds are used to build homes, community, and hope locally and around the world.

Program Duties and Responsibilities:

  • Assist in the development and implement an annual marketing plan to target key shopper and donor demographics and addresses awareness, lead generation, foot traffic, and sales.
  • Lead ReStore’s online presence including website updates, blog content, and social media with the goal of driving traffic to the website and to stores. Manage and create email marketing content including a weekly ‘Treasure Hunters’ email blast.
  • Maintain social media accounts and create promotional, interactive, and engaging content on an ongoing basis. Elevate ReStore’s online presence by managing online profiles on site like Yelp, Google Business.
  • Manage the loyalty program, ReStore Rewards, by identifying and communicating special promotions to select shoppers..
  • Coordinate, launch and monitor seasonal and promotional campaigns and events, including creating and editing graphics for print and web.
  • Conduct customer persona research and develop strategies to drive increased traffic, engagement and customer retention.
  • Facilitate collaborative projects with corporate partners, municipalities, other ReStores in California, and local reuse organizations.
  • Apply for grants, implement, monitor, and report out on grant-funded projects.
  • Identify KPIs (key performance indicators) and other ROI on various efforts and marketing campaigns. Analyze store foot traffic and point of sales data to identify shopper trends. Analyze data from Google analytics and Google AdWords to track web traffic and SEM.
  • Be an active member of the ReStore Marketing Committee and regularly report out and solicit feedback on current and future work, campaign or marketing activity performance, team needs, etc.

Knowledge, Skills, and Abilities:

  • Minimum two years’ experience in marketing or a related field required, 3 years preferred.
  • Bachelor’s Degree preferred but not required.
  • Digital marketing and social media experience required.
  • Experience in retail marketing preferred but not required.
  • Strong written and oral communication skills.
  • Highly communicative and collaborative.
  • Proficient in Microsoft & Adobe Creative Suite. Experience with social media and website management is desired.
  • Ability to work effectively with people across multiple locations and job functions.

Working Environment:

  • Primarily office work, some travel within our service area of Contra Costa, Alameda, and Santa Clara counties will be required. Occasional night and weekend meetings and events as needed. Partial remote work is also possible.

Note: This document describes typical duties and responsibilities and is not intended to limit management from assigning other work as desired.

Interested candidates must submit both a cover letter and resume to Lucinda Lee O’Sullivan, Director of HR & Operations at hr@habitatebsv.org.

Driver, Mover, Warehouse Staff, ReStore

Department: ReStore
Reports to: ReStore Logistics Team
Classification: Full-time, Non-exempt

Position Purpose:
The ReStore procures and resells building materials and other related supplies. The Driver/Mover/Warehouse Worker will drive company vehicles and rented box trucks to pick up donations such as furniture and large building materials, and transport the merchandise to the ReStore. This position will require loading and unloading heavy items and driving throughout the Bay Area. This individual will also be required to help the ReStore and warehouse duties on days when jobs are not scheduled.

Essential Functions of Position:
• Ability to drive 26’ bobtail box truck
• Must be able to safely lift minimum of 50 lbs., have full range of motion, and dexterity.
• Must be able to use smart phones/tablets to access daily jobs, issue donation receipts, and use GPS.
• Loads and unloads truck by hand or by use of hand truck, dolly, forklift and follow safety protocols
• Wraps, pads, stacks, and secures items in position on truck to prevent damage during transportation
• Responsible for upkeep of truck, tools, and equipment
• Knowledge of furniture, appliances, building materials, and equipment handling industry-accepted procedures.
• Observes all state and federal traffic laws and wears a seat belt while in the company vehicle at all times.
• Maintain effective and professional working relationships with staff, volunteers, customers, donors and the public.
• Ability to work independently

Knowledge, Skills, and Abilities:
• Experience as a route driver or mover required
• At least two-years of driving experience required and must have a clean driving history for the past 5 years. (DMV printout will be required)
• Knowledge of Microsoft Word, Excel and Outlook is a must
• Computer Savvy, analytical and great attention to detail is a must
• Basic knowledge of use of smart phone, tablet, computer is a must
• Experience driving up to 26’ bobtail box truck is a plus
• Warehousing and forklift experience is a plus
• Ability to work with and lead volunteers
• Good oral and written communication skills

Note: This document describes typical duties and responsibilities and is not intended to limit management from assigning other work as desired.

The first step to starting your career with ReStore is to apply! Please submit both a cover letter and resume to Lucinda Lee O’Sullivan, Director of HR & Operations at hr@habitatebsv.org.

Assistant ReStore Manager, San Jose

Department: ReStore (Finance & Operations)
Reports to: ReStore Manager-San Jose
Classification: Non-Exempt, Full-Time

Position Purpose:

Under the direction of store management, the Assistant ReStore Manager (ARM) is responsible for the protection of company assets. The Assistant ReStore Manager customer service and oversight of front-of -store activities in accordance with all company policies and procedures.

Essential Functions of Position:

  • Protection of company assets
  • Establish and maintain a professional environment, ensuring the best possible experience for customers and volunteers
  • Ensure compliance to company policies and procedures through proper handling of all transactions and corresponding documentation (i.e. refunds, check approval, employee discounts, price overrides, gift certificates and any other transactions requiring supervisory involvement)
  • Training and supervision of floor volunteers
  • Maintaining merchandising standards for register end caps and display cabinets
  • Maintaining neat, organized and safe front end/service desk area
  • Timely communication to store management of any issues
  • Damages and returns are handled daily according to established company procedure
  • Other duties as assigned

Knowledge, Skills, and Abilities:

  • Ability to communicate with a friendly, calm and consistent demeanor
  • Ability to supervise others while remaining individually productive
  • Strong interpersonal, organizational and time management skills
  • Ability to remain calm under pressure
  • Ability to train and coach others
  • Must be able to speak and comprehend English. Secondary language a plus skills.
  • Know and understand the Habitat mission and your role in it
  • Good customer service & communication skills
  • Good organizational skills
  • Show initiative/work independently
  • Minimum 6 months supervisory and customer service experience preferred.
  • Experience in related retail environment preferred.

Working Environment/Physical Requirements:

Qualified applicant must be able to perform essential duties and responsibilities with or without a reasonable accommodation. Qualified applicant must be able to set and operate a ticket gun, cut case merchandise, count money, lift merchandise weighing up to 35 pounds, sign merchandise, display product on shelves and on the sales floor up to 6 feet, and climb up and down ladders. Qualified applicant also must offer flexibility in scheduling to meet business needs. The requirements listed below are representative of the knowledge, skill and/or ability necessary to perform these duties.

  • Stand for 4 hour shifts (with periodic breaks)
  • Must have the ability to safely lift 35 lbs

Note: This document describes typical duties and responsibilities and is not intended to limit management from assigning other work as desired.

The first step to starting your career with ReStore is to apply! Please submit both a cover letter and resume to Lucinda Lee O’Sullivan, Director of HR & Operations at hr@habitatebsv.org.

Assistant ReStore Manager, Oakland

Department: ReStore (Finance & Operations)
Reports to: ReStore Manager – Oakland
Classification: Non-Exempt, Full Time

Position Purpose:

Under the direction of store management, the Assistant ReStore Manager (ARM) is responsible for the protection of company assets. The Assistant ReStore Manager customer service and oversight of front-of -store activities in accordance with all company policies and procedures.

Essential Functions of Position:

  • Protection of company assets
  • Establish and maintain a professional environment, ensuring the best possible experience for customers and volunteers
  • Ensure compliance to company policies and procedures through proper handling of all transactions and corresponding documentation (i.e. refunds, check approval, employee discounts, price overrides, gift certificates and any other transactions requiring supervisory involvement)
  • Training and supervision of floor volunteers
  • Maintaining merchandising standards for register end caps and display cabinets
  • Maintaining neat, organized and safe front end/service desk area
  • Timely communication to store management of any issues
  • Damages and returns are handled daily according to established company procedure
  • Other duties as assigned

Knowledge, Skills, and Abilities:

  • Ability to communicate with a friendly, calm and consistent demeanor
  • Ability to supervise others while remaining individually productive
  • Strong interpersonal, organizational and time management skills
  • Ability to remain calm under pressure
  • Ability to train and coach others
  • Must be able to speak and comprehend English. Secondary language a plus skills.
  • Know and understand the Habitat mission and your role in it
  • Good customer service & communication skills
  • Good organizational skills
  • Show initiative/work independently
  • Minimum 6 months supervisory and customer service experience preferred.
  • Experience in related retail environment preferred.

Working Environment/Physical Requirements:

Qualified applicant must be able to perform essential duties and responsibilities with or without a reasonable accommodation. Qualified applicant must be able to set and operate a ticket gun, cut case merchandise, count money, lift merchandise weighing up to 35 pounds, sign merchandise, display product on shelves and on the sales floor up to 6 feet, and climb up and down ladders. Qualified applicant also must offer flexibility in scheduling to meet business needs. The requirements listed below are representative of the knowledge, skill and/or ability necessary to perform these duties.

  • Stand for 4 hour shifts (with periodic breaks)
  • Must have the ability to safely lift 35 lbs

Note: This document describes typical duties and responsibilities and is not intended to limit management from assigning other work as desired.

The first step to starting your career with ReStore is to apply! Please submit both a cover letter and resume to Lucinda Lee O’Sullivan, Director of HR & Operations at hr@habitatebsv.org.

ReStore Customer Service Specialist, Concord

Department: ReStore
Reports to: ReStore Manager
Classification: Non-Exempt, Full Time and Part Time opportunities available

Position Purpose:

The ReStore Customer Service Specialist’s primary role is to maintain systems that create an excellent first and last impression for everyone who visits the ReStore. Their core responsibility is to manage the cash register. In addition, they will lead volunteers, assist customers & donors, create a welcoming environment, and maintain our craigslist program.

Essential Functions of Position:

  • Lead groups of volunteers in the ongoing operations of the ReStore.
  • Assist customers and complete sales transaction through the cash register.
  • Create an excellent first and last impression for all ReStore guests.
  • Post advertisements using websites such as craigslist.
  • Answer the phone and return voicemails with courtesy and respect.
  • Collect customer information for the Treasure Hunters email list.
  • Promote and maintain a safe work environment.
  • Keep the ReStore clean and organized in addition to making sure all inventory is correctly priced.
  • Assist in loading and unloading merchandise from vehicles.
  • Assist in developing and adhering to criteria for donated materials.

Knowledge, Skills, and Abilities:

  • Quick learning.
  • Must possess (or have the ability to learn) strong leadership skills.
  • Excellent communication skills.
  • Excellent customer service skills.
  • Excellent organizational skills.
  • Operate a cash register with proficiency. Previous experience with cashiering or customer service is desirable.
  • Must be able to supervise volunteers with a wide range of skills and abilities.
  • Good computer skills with knowledge of Microsoft Windows, Office (Word, Excel, and Outlook), eBay, and Craigslist.
  • S. Diploma or equivalent
  • Knowledge of fair market values of new and used building materials is a plus (not required)
  • Ability to speak and understand Spanish is a plus (not required)

Working Environment/Physical Requirements:

Must have the ability to safely lift 25-50 lbs, stand, squat, bend, climb in/out of truck and multiple times per day. Must be able to stand for (2) 4-hour shifts over the course of an 8 hour workday with periodic breaks.

*This position is based at our Concord Restore Location.

Note: This document describes typical duties and responsibilities and is not intended to limit management from assigning other work as desired.

The first step to starting your career with ReStore is to apply! Please submit both a cover letter and resume to Lucinda Lee O’Sullivan, Director of HR & Operations at hr@habitatebsv.org.

Materials Donation Manager, Remote or On-Site

Date: Summer 2021
Department: ReStore (Finance & Operations)
Reports to: Director, Retail Operations
Classification: Non-Exempt, Full Time

The Materials Donation Manager is responsible for controlling the workflow of drivers, warehousing, and the call center. The MDM works directly with the warehouse staff and the logistics team to make sure everything gets done. It can involve being on your feet for long periods and sometimes requires lifting and moving of products.

The role of MDM is a supervisory position. It involves delegating tasks to the warehouse coordinators, dispatch and overseeing productivity of drivers, as well as training new hires. This role also requires someone who thrives in a collaborative environment, as the MDM works with many other positions on the supply chain. In conjunction with the Director of Retail Operations and ReStore Managers, the MDM’s core objective is to maximize ReStore profitability by reducing transportation and overhead expenses and sourcing the inventory with maximum efficiency.

MDM will manage all logistical costs incurred, including warehouses, staging areas, trucking, waste generated, etc.

Program Duties and Responsibilities:

Planning and Control

  • Data-driven assessment of supply chain needed to support contribution targets
  • Layout system structure, staging, routing, truck & labor schedules, warehousing, etc.
  • Communication of logistics plan to all constituencies
  • Constant communication with DRO and store team to develop and maintain efficiency in the supply chain process
  • Using logistical software to coordinate both incoming donations to delivery to stores

Strategic Planning

  • Dynamic assessment of Store Manager’s needs, by product group, by season, etc.
  • Monitor store forecasts & historical usage to identify changes or determine their effect on supply chain activities
  • Oversee donor interfaces and ensure customer service standards are met/exceeded e.g. responsiveness, dropped calls, canceled pickups, etc.
  • Monitor drivers/warehouse/call center hours, productivity and, compliance with standards & regulatory requirements
  • Work with ReStore team to calibrate donation criteria
  • Identify opportunities to reuse or recycle materials to minimize consumption of new material, minimize waste, or to convert wastes to saleable by-products

Administrative

  • Budget and reporting, variance analysis, proactive countermeasures
  • Review or update supply chain practices in accordance with new or changing environmental policies, standards, regulations, or laws
  • Supervision and training of logistics staff
  • Compliance with all DOT, CHP, and Hazmat standards
  • Maintain records on employee productivity, and managing performance from employee appreciation to disciplinary action or termination with the support of HR
  •  Establishes procedures and supervises the annual physical inventory
  • Purchase supplies and materials according to specifications

Key metrics, success measures

  • Maximize logistics efficiency and minimize costs to meet/exceed standards.
  • Shared accountably to maximize net cash contribution; to meet/exceed standards
  • Donor satisfaction, responsiveness / lost opportunities meet/exceed standards

General:

  • Know the HEBSV mission and history.
  • Understand/help set applicable ReStore operational policies and procedures.
  • Develop & enhance time management skills through individual training initiatives.
  • Keep current with retail logistics professional knowledge & trends
  • Manage relationships proactively and with professionalism.
  • Specific time commitments, deliverables, and project completion commitments are met.
  • Weekday evenings and weekends required as dictated by the needs of the business

Knowledge, Skills, and Abilities:

  • Leadership & initiative skills a must
  • Ability to balance competing & often conflicting demands
  • Ability to work independently, while maintaining full knowledge/communication of cross-functional demands
  • Ability to work under the pressure exacting & time-definite deadlines
  • Excellent communication skills across all key constituencies
  • Supervisory experience required.
  • Proficient knowledge of Microsoft Office Suite (e.g., Word, Excel, Outlook, PowerPoint), Vonigo (or similar enterprise software), POS systems, and GPS tracking systems.
  • Ability to manage multiple databases and adapt to new technology.
  • Experience with online social networking (e.g., Facebook, Twitter, Yelp, Pinterest)

Working Environment/Physical Requirements:

  • Travel required. Must be able to stand for prolonged periods.
  • Typical Work Week: Forty (40 to 45) hours per week. Flexibility is a must as your shift may vary based on the needs of the operation.
  • Evaluations: Provided in accordance with HEBSV policy by the Director of Retail Operations and are based on the achievement of metrics above and other non-quantitative criteria set out in the review process.

Note: This document describes typical duties and responsibilities and is not intended to limit management from assigning other work as desired.

Interested candidates must submit both a cover letter and resume to Lucinda Lee O’Sullivan, Director of HR & Operations at hr@habitatebsv.org.

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Oakland, Concord, and San Jose stores are open with heightened safety protocols.