Date: Fall 2024
Department: ReStore
Reports to: ReStore Manager, San Jose
Classification: Non-Exempt, Full Time
Location: This position is based at our Restore San Jose location.

The ReStore Customer Service Specialist’s (CSS) primary role is to maintain systems that create an excellent first and last impression for everyone who visits the ReStore. Their core responsibility is to organize merchandise to ensure safety, efficiency, and marketability. The CSS will also be responsible for leading volunteers, assisting customers & donors, and creating a welcoming environment.

Essential Functions of Position:

• Lead and support groups of volunteers in the ongoing operations of the ReStore.
• Assist customers and complete sales transactions through the cash register.
• Create an excellent first and last impression for all ReStore guests.
• Merchandise and create displays.
• Answer the phone and return voicemails with courtesy and respect.
• Collect customer information for the Treasure Hunters email list.
• Promote and maintain a safe work environment.
• Keep the ReStore clean and organized in addition to making sure all inventory is correctly priced.
• Assist in loading and unloading merchandise from vehicles.
• Assist in developing and adhering to criteria for donated materials

Knowledge, Skills, and Abilities:

• Quick learner
• Must possess (or have the ability to learn) strong leadership skills.
• Excellent communication skills.
• Excellent customer service skills.
• Excellent organizational skills.
• Operate a cash register with proficiency.  Previous experience with cashiering or customer service is desirable.
• Must be able to supervise volunteers with a wide range of skills and abilities.
• Good computer skills with knowledge of Microsoft Windows, Office (Word, Excel, and Outlook), eBay, and Craigslist.
• Knowledge of fair market values of new and used building materials is a plus (not required)
• Ability to speak and understand Spanish is a plus (not required)

Working Environment/Physical Requirements:

Must have the ability to safely lift 25-50 lbs., stand, squat, bend, climb in/out of the truck and multiple times per day. Must be able to stand for (2) 4-hour shifts throughout an 8-hour workday with periodic breaks.

Compensation and Benefits:

Compensation is based on experience. We offer health, vision, and dental insurance to full-time employees and cover 90% of employee premiums, and 50% for spouse and dependents. We provide a 4% annual salary match to your 403(b)-retirement plan after one year of service, with a three-year cliff vesting. We also offer generous paid time off including vacation, sick leave, and 13 paid holidays.

Salary Range: $18.00 – $21.00 an hour DOE

Click here to apply

Note: This document describes typical duties and responsibilities and is not intended to limit management from assigning other work as desired.

At Habitat for Humanity East Bay/Silicon Valley, diversity and inclusion are respected, valued, and celebrated. We are committed to building an equitable and culturally diverse organization that is reflective of the multicultural community we live in and serve. We strongly encourage BIPOC, LGBTQIA, women, and people with disabilities to apply for our employment opportunities. Habitat is an equal opportunity employer and makes employment decisions based on merit and the applicant’s ability to champion Habitat’s mission and values. Our policies prohibit unlawful discrimination on any basis protected by federal, state, or local law or ordinance, or regulation.

Department: ReStore
Reports to: ReStore Logistics Team
Classification: Full-time, Non-exempt

The ReStore procures and resells building materials and other related supplies. The Driver/Mover/Warehouse Worker will drive company vehicles and rented box trucks to pick up donations such as furniture and large building materials, and transport the merchandise to the ReStore. This position will require loading and unloading heavy items and driving throughout the Bay Area. This individual will also be required to help the ReStore and warehouse duties on days when jobs are not scheduled.

Essential Functions of Position:

• Ability to drive 26’ bobtail box truck
• Must be able to safely lift minimum of 50 lbs., have full range of motion, and dexterity.
• Must be able to use smart phones/tablets to access daily jobs, issue donation receipts, and use GPS.
• Loads and unloads truck by hand or by use of hand truck, dolly, forklift and follow safety protocols
• Wraps, pads, stacks, and secures items in position on truck to prevent damage during transportation
• Responsible for upkeep of truck, tools, and equipment
• Knowledge of furniture, appliances, building materials, and equipment handling industry-accepted procedures.
• Observes all state and federal traffic laws and wears a seat belt while in the company vehicle at all times.
• Maintain effective and professional working relationships with staff, volunteers, customers, donors and the public.
• Ability to work independently

Knowledge, Skills, and Abilities:

• Experience as a route driver or mover required
• At least two-years of driving experience required and must have a clean driving history for the past 5 years. (DMV printout will be required)
• Knowledge of Microsoft Word, Excel and Outlook is a must
• Computer Savvy, analytical and great attention to detail is a must
• Basic knowledge of use of smart phone, tablet, computer is a must
• Experience driving up to 26’ bobtail box truck is a plus
• Warehousing and forklift experience is a plus
• Ability to work with and lead volunteers
• Good oral and written communication skills

Note: This document describes typical duties and responsibilities and is not intended to limit management from assigning other work as desired.

The first step to starting your career with ReStore is to apply! Please submit both a cover letter and resume to Lucinda Lee O’Sullivan, Director of HR & Operations at hr@habitatebsv.org